If you have received damaged, defective, or incorrectly shipped merchandise, please notify Customer Service within 30 days, and follow the procedures below. We will gladly replace the merchandise without additional charge, or provide you with a full refund.
If you are simply not happy with your ArkivJazz purchase, please contact us within 30 days and we will be glad to process a return (or exchange). Original shipping and handling charges are not refundable, and you will be responsible for all costs associated with the return shipment. No COD returns will be accepted. Please note that with orders paid for via PayPal, an exchange may not be possible. In such cases, we will issue a refund to your PayPal account for returned items.
*PLEASE NOTE: Our exchange policy does not apply to Vinyl (LP) purchases. Vinyl albums can only be returned if they are damaged or defective.
Here are the 3 easy steps to return merchandise to ArkivJazz:
1. Request an RA#: Send an email to firstname.lastname@example.org to request a Return Authorization Number (RA#). Please include your invoice number and information about the product(s) you wish to return.
2. Complete the Return Form: Once you receive the RA# from ArkivJazz, please complete the return form which you will find either on the back of your original packing slip, or on a separate card inserted into your shipment. Include the RA#, information about the product(s) you are returning, and why you are returning them.
3. Pack and Send: Enclose the merchandise and the completed form in a sturdy package. Be sure to include the RA# on the outside of the package. If your return form is on a separate card, please include the original packing slip as well. COD returns will not be accepted.
Once ArkivJazz has received your return, it will take between 5 and 10 days to process and issue a credit or ship an exchanged product. You will be notified by email when your credit has been applied.